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Cancellation Policy

Cancellation Policy

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Your rights to the Service granted under this Agreement are personal to you. You may not sell, assign, or otherwise transfer or agree to transfer all or any portion of those rights without the prior written consent of Muzztech, which consent may be withheld for any reason in the absolute discretion of Muzztech.

Muzztech reserves the right to terminate accounts which remain inactive for over 90 days, or accounts which, in the sole judgment of Muzztech, are used for purposes that are illegal, or which Muzztech deems inappropriate or detrimental to Muzztech.

Muzztech also reserves the right to terminate accounts, which do not pay their monthly usage charges or bill raised by Muzztech for consecutive 3 months (or 90 days or 3 bills).

You acknowledge that the Service is intended for customary personal and business use. The Service is not intended for dedicated telecommunications services and in no case is the Service intended for intensive auto-dialing, continuous, or extensive call forwarding, or dedicated telemarketing. You should not use the service number assigned to you by Muzztech for incoming calls (IVR or Missed Call Service) in any of your bulk promotions communicated through telecom infrastructures like voice calls, SMS, FAX etc. You understand that such inappropriate use of the Service may result in immediate cancellation of your account by Muzztech without any penalty or liability of any kind to Muzztech, and that you will not be entitled to any refund in case your account is cancelled thereby.

You understand that Muzztech is limited in the depth of Customer Service that it can provide to customers. Accordingly, telephone-based technical support may not be provided. Muzztech will provide email and other support resources on an as-available basis. If you experience a problem with the Service, you can contact support at This email address is being protected from spambots. You need JavaScript enabled to view it..

You understand you own the number as long as you have credit on your number. If you carry Rs 0 balance on your number for 60 days (2 months), or the renewal fee is not paid before the expiry date, your number will be recycled and as such, you will lose your number, no refund will be processed in this case including the security amount charges.

You understand that Muzztech may terminate your Service if your telephone number and/or email address ceases functioning at any time and for any reason.

Any attempt to use the Service other than as provided herein shall be a breach of this Agreement and will subject you to possible legal action and/or fees.

You acknowledge and agree that you are aware of and will fully abide by the statutory and regulatory rules prohibiting unsolicited fax, SMS and voice advertisements set forth in the National Commercial Communication Policy, 2010. Violations may subject you to statutory fines and penalties, and compensatory damages. For further information, see http://www.nccptrai.gov.in. You understand that the Service MAY NOT be used for faxmail or out bound voice call spamming campaigns. You expressly agree to fully defend, indemnify, and hold harmless Muzztech and its suppliers from any complaints arising out of your use of the Service in violation of any central or state statutes or regulations. You understand that inappropriate use of the Service may result in immediate cancellation of your account by Muzztech, and that you will not be entitled to any refund in case your account is cancelled thereby.

SECURITY AMOUNT

Muzztech will charge a security or credit limit charges for each toll-free number and click2call service, which will vary depending upon the plan and starts from Rs 2200/-. This amount is only refundable when the service (i,e, the toll-free number or any other service) kept active for a period of twelve months minimum and there was no dues left. In case service was active above twelve months than all the pending charges will be deducted from the security amount before refund. Refund process will take 90 days from the date of deactivation of the number. One time processing charges of Rs 500 (plus GST) will also be deducted from the refundable amount.

ADVANCE RENTAL

The advance rental paid for the services in case of IVR/Toll-Free/FAX services are non-refundable in any circumstance unless Muzztech Wireless Pvt. Ltd. was unable to provide the promised service/solution.

SETUP CHARGES

Setup charges are being charged for customised work awarded from the client (“i.e you”) and hence won’t be refundable once the customisation starts on your order/service or solution.


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