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2-Way Messaging

Build better relationships with your customers, leads, employees, and more.

2-Way Messaging

Two-Way SMS messaging is the ability to send and receive SMS messages. This messaging system is great for businesses as it allows to send messages to any network and receive replies through a web based platform that uses API’s. Customers are allowed to reach back by sending keywords via short code or long code.

Short codes have 5–6 digit numbers (e.g 15352) and can only be used within a country. Long codes resembles standard phone numbers (8381 87XX XX). There is different regulations and requirements regarding these codes for different countries.

Short Code

A short code is an easy-to-remember, 5 to 6-digit number used to send SMS or MMS messages.  If you own a pizza restaurant, for example, you may have customers text “CHEESE” to 35355 to receive discounts.  Sometimes known as Dedicated Short Codes, you can get a randomly generated short code or select a custom vanity short code.

For example, a spa may choose the custom code “73529” which spells out “RELAX.”

Long Code

An SMS long code is a standard, 10-digit number. Just like a short code, it can be used to send SMS messages. Short codes are a great SMS marketing tool for sending text blasts or mass text messaging campaigns. With a long code, your company can use the same number to send SMS messages and place calls.

Plus, a message that comes from a standard, 10-digit number feels like it’s coming from a person, not a bot. That makes long codes perfect for providing a personalized customer service experience.

How Does Work 2-Way Messaging?

Two-Way SMS uses a short code, long code, or sender ID to send a message. First, a customer texts a code to a dedicated mobile number to get a certain response. Next, they receive an automated response could that could contain details about a coupon code, sale, or marketing offer. Then, companies can encourage customers to opt-in for future updates.

Features of 2-Way Messaging

Multi-language Message Transfer

In 2-way messaging user can send messages in multi language.

Easy Integration

Our SMS solutions can be integrated with any 3rd party application. This helps enterprises to automate their SMS campaign respectively.

Receive and Reply to Messages

Our 2-way text messaging service makes it easy to strike up a conversation.

Increase customer interactions & enhance your business with Muzztech Call Now: Toll -free No.1800 120 400 400

Benefits of 2-Way Messaging

Faster Response Times

Two-way SMS is better for getting just about any response as quickly as possible.

appointments Reminders

Improve your customer care by reminding your customers about their upcoming appointments

Customized Messages

Customize your promotional messages as per your target customers based on your campaign requirement and industry.

Greater audience reach

Reach out to the intended audience by filtering your campaign reach. Keeping a DND check ensures marketing efforts are channelised in the right direction.

Easy Access

Two-Way SMS messages can be sent and read on any mobile device. This makes SMS a highly accessible and effective tool for businesses to reach out to their customers.

Effective Communication

2-Way SMS is the best way to make bulk customer contact in just one go. With such little effort involved, bulk SMSes bring unprecedented benefits to the business.

2-WAY SMS: Use Cases


Inform Parents

Schools can use two-way texting to notify parents of closures, schedule changes, and special events.

Appointment Reminders

Appointment Reminders

Make sure your clients never miss an appointment by sending automated text message reminders


Retailers Use

Retailers use text message to send sales receipts instead of providing paper receipts. .

SMS Surveys

SMS Surveys

Improve your business with customer feedback via surveys and respond to customer issues proactively with SMS.


Important Security Alerts

To ensure utmost security, banks can allow customers to request and receive information about account activity, banking transactions and more using 2-way messaging.

Booking Confirmations

Booking Confirmations

Enhance every customer experience with automated booking and reservation confirmations.

Got Questions?

Find your answers right here.
What is 2-Way SMS?
A two-way SMS service allows users to send and receive an SMS from a dedicated number through a web messaging platform by using complete solutions or application programming interfaces (APIs).
Benefits of using 2 Way messaging?
What support do i get for creating and running my bulk SMS campaigns?
Can i integrate the Muzztech's 2-Way SMS Service into my application?
Can i sign up for a free trial?

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