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Call Center Setup

Virtual Call Center

A virtual call center system is a contact center that isn’t bound to a physical place (like an office) and can be opened anywhere, as long as there is internet access and a computer with a Cloud center system.  Contact Center uses a virtual call center solution so that agents can work actively from anywhere and with any device with a good internet connection.

How does work Virtual Call Center?

Virtual call centers work by using Voice Over Internet Protocol (VoIP) technology to make/receive telephone calls over the Internet as opposed to the standard Public Switched Telephone Network (PSTN) network.

Public Switched Telephone Network (PSTN) is a combination of telephone networks used worldwide, including telephone lines, fiber optic cables, switching centers, cellular networks, as well as satellites and cable systems. These help telephones communicate with each other.

Features of Virtual Call Center

Click to call

Make outbound calls efficiently with one click without the need to manually dial-up the prospect mobile numbers.


Ensure the privacy of your customers as well as support agents by hiding their personal numbers from each other.

Remote teams

Set up & manage remote teams of sales and support agents by empowering them to manage business calls from any place.

Toll-free calls

Integrate your call center solution with toll-free service to let customers and prospects call you for free, anytime.

Call queue

Reduce call abandonment with smart call queue, quickly connecting customers with available agents.

Outbound calling

Make automatic outbound calls to your potential customers or clients and get faster response with IVR inputs.

Increase customer interactions & enhance your business with Muzztech Call Now: Toll -free No.1800 120 400 400

Benefits of Virtual Call Center

Reduced cost

 Cloud-based software can also reduce the need for servers to be hosted on premises.

Take calls anywhere

Allow employees flexibility to take calls from anywhere be it their desk, anywhere in their office or even from their home.

24x7 Customer Support

Customers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.

Live call monitoring

Monitor calls real-time even if your agents are working from a different office location or from their home.

Set up immediately

You can set up and get started with your call center in minutes by using a good virtual phone system and engage your callers.

Compact office spaces

Customers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.

Virtual Call Center: Use Cases

For Large Call Volumes

Manage Large Call Volumes

Handle multiple concurrent calls to ensure a seamless caller experience for customers by reducing wait-time.


Simplified Call-routing

Smart call-routing reduces wait time and caller churn, ensuring every call is answered promptly.


Monitoring calls

Listen to calls in real-time, reduce churn, share critical insights with on-call agents remotely and gain complete control of the call.

Got Questions?

Find your answers right here.
How to set up a virtual call center?
To set up and start a virtual call center for your business, you can connect with the Muzztech on Toll-free No. 1800 120 400 400 Muzztech team will set up a virtual call center for you in less than one business day. Before the final set up, You can also get a free demo of virtual call center.
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