Call Center Setup
Virtual Call Center
A virtual call center system is a contact center that isn’t bound to a physical place (like an office) and can be opened anywhere, as long as there is internet access and a computer with a Cloud center system. Contact Center uses a virtual call center solution so that agents can work actively from anywhere and with any device with a good internet connection.
How does work Virtual Call Center?
Virtual call centers work by using Voice Over Internet Protocol (VoIP) technology to make/receive telephone calls over the Internet as opposed to the standard Public Switched Telephone Network (PSTN) network.
Public Switched Telephone Network (PSTN) is a combination of telephone networks used worldwide, including telephone lines, fiber optic cables, switching centers, cellular networks, as well as satellites and cable systems. These help telephones communicate with each other.
Public Switched Telephone Network (PSTN) is a combination of telephone networks used worldwide, including telephone lines, fiber optic cables, switching centers, cellular networks, as well as satellites and cable systems. These help telephones communicate with each other.
Features of Virtual Call Center
Click to call
Make outbound calls efficiently with one click without the need to manually dial-up the prospect mobile numbers.
Security
Ensure the privacy of your customers as well as support agents by hiding their personal numbers from each other.
Remote teams
Set up & manage remote teams of sales and support agents by empowering them to manage business calls from any place.
Toll-free calls
Integrate your call center solution with toll-free service to let customers and prospects call you for free, anytime.
Call queue
Reduce call abandonment with smart call queue, quickly connecting customers with available agents.
Outbound calling
Make automatic outbound calls to your potential customers or clients and get faster response with IVR inputs.
Increase customer interactions & enhance your business with Muzztech Call Now: Toll -free No.1800 120 400 400
Benefits of Virtual Call Center
Reduced cost
Cloud-based software can also reduce the need for servers to be hosted on premises.
Take calls anywhere
Allow employees flexibility to take calls from anywhere be it their desk, anywhere in their office or even from their home.
24x7 Customer Support
Customers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.
Live call monitoring
Monitor calls real-time even if your agents are working from a different office location or from their home.
Set up immediately
You can set up and get started with your call center in minutes by using a good virtual phone system and engage your callers.
Compact office spaces
Customers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.
Virtual Call Center: Use Cases
For Large Call Volumes
Manage Large Call Volumes
Handle multiple concurrent calls to ensure a seamless caller experience for customers by reducing wait-time.
Call-Routing
Simplified Call-routing
Smart call-routing reduces wait time and caller churn, ensuring every call is answered promptly.
Monitoring
Monitoring calls
Listen to calls in real-time, reduce churn, share critical insights with on-call agents remotely and gain complete control of the call.
Got Questions?
Find your answers right here.
How to set up a virtual call center?
To set up and start a virtual call center for your business, you can connect with the Muzztech on Toll-free No. 1800 120 400 400 Muzztech team will set up a virtual call center for you in less than one business day. Before the final set up, You can also get a free demo of virtual call center.
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