Click To Call Service
Make calls to your customers at the speed of thoughts
Click to Call
The definition of click-to-call (which is sometimes called click-to-talk, click-to-dial or click-to-text) refers to a type of digital communication in which a person clicks a button or text in order to be connected with another individual in real-time.These connections can occur via phone call, SMS or Voice-over-Internet-Protocol (VoIP). These click-to-call links are commonly found as buttons on websites. With just a click on the icon, a visitor sends a notification to the company for his interests and receives a callback for the same.
How does work Click to Call?
Muzztech’s smartly integrated API system helps in connecting the customer to company staff. When the customer clicks on “Click to Call”, he is prompted for his phone number. API System then triggers a call to the agent first and as soon as the agent gets connected, the customer receives a call.
How Click To Call can be implemented
On App
A click-to-call button on your app enables quick and reliable connectivity between the customer and your customer facing team. The input command goes out to Exotel server which then dials the customer.
On Website
Click-to-call empowers your website visitors to tap a phone number, button, or image to call your business from a cell phone or computer. This is easily achieved by encoding your business phone number into a clickable link, allowing potential clients to reach your business with minimal friction.
Features of Click to Call
IVR Menu
Answer every customer query with the IVR’s multi-level menu to establish immediate interaction with your customer. and easy-to-use web portal.
No Manual Dialing
The best feature of click to call solutions is that agents can reach the customers just by a few clicks without the need to actually dial their number.
Call Recording
Keep a tab on every customer conversation with automatic call recording. Use these recordings to provide effective coaching to your agents.
Call Tracking
Successfully track and screen all your client calls and the daily performance of your agents.
Live to Monitor
With Muzztech’s live panel, you can monitor all of your business calls in real-time.
Schedule Callbacks
Do not keep customers waiting in long call queues. Instead, provide your customers with the flexibility to connect at their preferred time directly.
Increase customer interactions & enhance your business with Muzztech Call Now: Toll -free No.1800 120 400 400
Advantages of Click to Call service
Save Time
Click to dial solution enables agents to reach customers instantly without the need of manually dialing a new number each time.
Capture Website Visitors
Convert web-based traffic into potential leads by providing a prompt method to inquire about the services.
Ease of contact
It is a proven fact that having a click to call option on your website will result in more engagement from customers.
Call Without Dialing
Eliminate the task of remembering and manually dialling numbers. With a single click on the browser, you can place the call on the desired number.
Better customer experience
Provide a seamless experience for the customer by reducing their effort in trying to reach you.
Easy Implementation
No complex configuration or deployment required. Simple and easy to integrate calling widget can be instantly added on your website or portal.
Click to Call: Use Cases
Increases Customer Loyalty
Increases Customer Loyalty
With a Click talk solution, you can expect more customers to turn into loyal payers.
Business
Increases Business Efficiency
Data is the key to the success of all modern businesses and the same goes true with a click-to-talk solution.
Sales and Enquiry
More Sales and Enquiry
Website visitors are encouraged to talk directly in case of any doubt regarding the product and services listed.
Got Questions?
Find your answers right here.
What is Click to Call?
Click to Call refers to a type of digital communication in which a person clicks a button in order to be connected with another individual in real-time, without either of them actually dialling the number. An option available at the website wherein an agent can call the customers on click of a button.
How does Click to Call work?
Why businesses can use this feature?
What are the advantages of Click to Call service?
Can an IVR functionality works with click to call?
Can i sign up for a free trial?
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