Interactive Voice Response (IVR) for Business
Improved Customer Experience Through an Integrated IVR
Inbound IVR
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

How does work Inbound IVR?

Features of Inbound IVR
24x7 Customer Support
Multi-lingual Support
Live Panel
Call Routing
Instant Notifications
Call Recording
Increase customer interactions & enhance your business with Muzztech Call Now: Toll -free No.1800 120 400 400
Benefits of Inbound IVR
Auto-attend Incoming Calls
Represent Your Brand
Enhance Agent Productivity
Handle High Call Volumes
Collect Feedback
Reduce Operational Costs
IVR: Use Cases
Collect Feedback
Collect Feedback
An IVR dialer is an effective channel to gather callers’ feedback or run a survey
Conduct Market Research
Market Research
Conducting this type of research via IVR helps you to be agile, as questions can be updated and changed as needed, and results can be viewed and analyzed instantly.
Customer Support
24x7 Customer Support
Play a pre-recorded message mentioning you are closed and your office timings for post office hours calls
Increase Sales
Increase Sales
If you sell products or services that require reordering or renewals, automating the reminder and reorder process with an outbound IVR survey can be a real cost-saver.
Blacklisting
Blacklisting
Block unwanted numbers, while prioritizing critical clients and customers.
Manage Inbound Calls
Manage Inbound Calls
IVR auto-attendants can replace live receptionists, helping your business cut costs and provide 24/7 customer service.
Got Questions?

Asia’s most innovative Companies, use Muzztech's Service






