Interactive Voice Response (IVR) for Business
Improved Customer Experience Through an Integrated IVR
Inbound IVR
IVR stands for Interactive voice response (IVR). Interactive Voice Response (IVR) enables users to interact with a phone system through the use of voice commands and DTMF tones input using a keypad. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.
How does work Inbound IVR?
Customer reaches out on the business phone number provided by your website. They hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcome. Once the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.
Features of Inbound IVR
24x7 Customer Support
Offer 24x7 uninterrupted support to your customers via record messages and provide instant query resolvement.
Multi-lingual Support
Offer multilingual support to customers with customized English, Hindi and regional custom messages.
Live Panel
Agents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.
Call Routing
Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time. instant query resolvement.
Instant Notifications
Missing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.
Call Recording
Record every call in real-time to listen to them later and maintain quality standards.
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Benefits of Inbound IVR
Auto-attend Incoming Calls
Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation.
Represent Your Brand
Through an Interactive Voice Response System, an enterprise can effectively blend in its brand image while interacting with the customers while they call.
Enhance Agent Productivity
Maximise agent’s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions.
Handle High Call Volumes
With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.
Collect Feedback
An IVR dialer is an effective channel to gather callers’ feedback or run a survey
Reduce Operational Costs
IVR systems replace a receptionist or a customer service agent who answers calls and directs calls to agents
IVR: Use Cases
Collect Feedback
Collect Feedback
An IVR dialer is an effective channel to gather callers’ feedback or run a survey
Conduct Market Research
Market Research
Conducting this type of research via IVR helps you to be agile, as questions can be updated and changed as needed, and results can be viewed and analyzed instantly.
Customer Support
24x7 Customer Support
Play a pre-recorded message mentioning you are closed and your office timings for post office hours calls
Increase Sales
Increase Sales
If you sell products or services that require reordering or renewals, automating the reminder and reorder process with an outbound IVR survey can be a real cost-saver.
Blacklisting
Blacklisting
Block unwanted numbers, while prioritizing critical clients and customers.
Manage Inbound Calls
Manage Inbound Calls
IVR auto-attendants can replace live receptionists, helping your business cut costs and provide 24/7 customer service.
Got Questions?
Find your answers right here.
What is IVR?
Interactive Voice Response (IVR) is a technology utilized to automate the inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad.
Which type of IVR should I use?
What are the different types of IVR?
Why does my business need an IVR number?
Can I use my old business number along with the IVR number?
How much time will it take to set up my business IVR system?
I have more questions regarding the IVR number. Where can I contact?
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