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Adoption of Cloud Telephony in Rural India for business growth

Adoption of Cloud Telephony in Rural India for business growth

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People living in rural areas are gradually becoming familiar with the technology. Smartphones have become more common and an important part of their everyday life. Rural citizens have always been deprived of the services that the people living in the urban areas can leverage hence, they never stop looking for ways to explore the things which can make their lives better. 

How you can reach the remote areas? 

Some cloud telephony solutions that can help you connect with the rural communities include: 

Bulk SMS : easiest way to connect

Bulk Sms is one of the most convenient ways to deliver messages related to your products and services. The best part about this service is, you can even reach the customers who live in distant areas where no is internet available. You can put your message out there with the relevant links to your websites and infographics. Moreover, you can offer the customer coupon codes, promote campaigns, collect customer feedback, and what not?

Missed call services

Probably the most useful service that reality shows utilize. You guessed it right, missed call service is used by many reality shows to know about the audience’s choice of their favorite contestants. The added advantage of missed call service is customers are already familiar with it. When it comes to rural areas, it can act as the most promising communication tool. 

Toll free numbers 

Is it possible to reach out to businesses without paying a single penny? Well, with toll-free numbers it is. If we talk about remote areas, there are many people who can’t afford to place calls to businesses for solving their queries. But, by calling the 1800 number they can easily reach out and seek help in the matter. 

Also, toll-free numbers are easy to remember and individuals can use them for many purposes like gaining healthcare advice and consultations. 

IVR technology

Imagine how much valued the people living in small districts will feel when they won’t have to wait in long queues to get their queries answered. With IVR technology, you can make it happen. When the callers will reach out to your business they will hear a pre-recorded voice that will guide them to choose from the menu options by dialing certain numbers on the keypad. This way, the customer waiting time will be reduced and they’ll be easily routed to the right agent. 


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