E-Commerce Industry
Power Your e-commerce Business With Cloudbased IVR System Integration
E-commerce, with its high requirement to keep customers engaged, is one of the verticals that is best served by cloud telephony. With dwindling customer loyalty and increased customer acquisition costs, every brand needs to think of what sets them apart from the growing tribe of e-commerce companies.Most often, the answer is “personalised customer engagement.”E-commerce sector constantly remains flooded with a high number of inbound and outbound calls.
Muzztech cloud telephony solutions here guarantees to give a smooth communication channel to your customers and business by services such as IVR, Voice Broadcast, call analysis and many others.
Muzztech cloud telephony solutions here guarantees to give a smooth communication channel to your customers and business by services such as IVR, Voice Broadcast, call analysis and many others.
How is Muzztech Solving E-Commerce Industry Problems?
Order Status Updates
when a customer orders on your website, you can keep them informed at every stage about the status of your orders using SMS.
OTP SMS Verification for Orders
Protect your business as well as customers from any kind of forgery by sending an automated call verification/ missed call verification or OTP confirmation over their phones.
Helpful IVR
when a customer calls your support number, your IVR can be devised to help the customer instead of taking them in circles.
Automated Feedback System
you can use automated calls or automated bulk SMS to understand how your customers feel about the entire shopping experience.
Relevant Promotions
Based on a customer’s actions on the website (abandoned cart, incomplete purchases, shopping trends), you will be able to send promotional SMS to your customers as well.
Gain Customer Trust With Constant SMS Updates
Send timely notifications to customers to keep them assured of their online order. Build trust with your customers by keeping them informed of different transactional and operational processes with timely SMS updates.
