Interactive Voice Response (IVR) and Toll-free allows organizations to interact with customer.

Virtual IVR

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email and other contact methods.

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IVR Service Basic Process

  • Customer Calls to you

    Customer call your number & choose extension

  • Calls is Answered

    Call attended at 1st ring

  • Calls is Tracked

    Never loss Business leads and pay only as you grow model

  • Notifications

    Via. SMS, E-mail, Web panel, recording, reports & logs

Why should you choose our IVR service?

Our IVR service is equipped to manage high volumes of calls, is cost effective, can automate outbound call campaigns, prioritizes and routes calls fast and can even serve callers after business hours. The tool greets callers and directs them with clear instructions to route their calls to the right agent promptly.

Best 10 Digit IVRS Plans

  • Start Up Plan

    1,100 Per month
    • 1,500 Minutes / Month
    • Call Rate INR 0.60/Min
    • SMS alert (As per SMS tariff)*
    • Term 12 Month
    • Multi level IVR
    • Members (Upto 5)
    • Call Recording
    • Setup Charge (As per requirement)*
    • Unlimited Users
    • Premium IVR Recording (Chargeable)*
    • Time Based Routing

Notes

All plans are charged on plan basis. Service Tax/GST will be charged extra as applicable.
1. All our services are on pre-paid model.
2. Unless otherwise mentioned SMS & other charges are chargeable according to the plan.
3. “All Inclusive” charges only for the given plans and the taxes on that amount.

Give a single destination to your Customers

Acknowledgement SMS Alert

Let your callers know you’ve got their call with a SMS of acknowledgement for smooth operations. Offers easy polling, surveys, call back request generation etc. with automated notification system.

Manage Business Calls Anytime, Anywhere

Virtual number gives you the flexibility to manage business without being chained to your seat. Calls can be forwarded to personal mobile phone so you manage your business anytime, anywhere.

CDR Log can track you business calls

This way you know which calls need to be redialed and can provide better customer satisfaction. Keep track of your agent’s performance through a transparent tracking method

Identify Unique leads

Our IVR CRM provide the details of conversations with customers to classify leads with the automatic keyword spotting feature.Nurture potential prospects .

Call recording

Set up and manage your call recordings in your Muzztech online CRM. Choose to record every incoming call, or  recording to specific exetsnsion on your account.

24x7 Support

Chat or talk to a real human tech round the clock for all your support questions and assistance.

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