IVR stands for Interactive voice response (IVR). Interactive Voice Response (IVR) enables users to interact with a phone system through the use of voice commands and DTMF tones input using a keypad. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

Customer reaches out on the business phone number provided by your website. They hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcome. Once the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.