Cloud solutions ensure that your employees remain productive and engaged while riding this emotional roller coaster. They also help streamline and enhance communication with your remote team.
Why cloud telephony?
Cloud telephony, a technology that facilitated the shift to remote work, offers businesses efficiency and functionality. You can benefit from reduced overheads and increased productivity while employees enjoy a comfortable, collaborative environment, flexibility, and comparative freedom. You can manage your business communications without any limitations or security concerns, regardless of location and time zone.
You can provide employees with full-featured business desk phones. Unlike consumer-grade handsets, these phones instantly integrate with voicemail, corporate directories, and other vital aspects of a business phone framework. Gone are the days of tedious processes and weak security. With cloud telephony, you get a monthly invoice that incorporates the expenses of all your extensions, even those used by your remote workforce. This simplifies the billing process and your employees don’t have to prepare lengthy expense reports. Furthermore, automated tools like IVRs, chatbots and voice broadcasting help employees drive customer satisfaction and loyalty.
How can you motivate and enrich your remote workforce?
Recent times have shown that a unified communication suite is the best tool to transition to a remote set-up. Here are a few hacks to motivate and enrich your remote workforce with the help of cloud-powered tools.
Offer reliable and easy-to-use tools
Outdated and complicated software can demotivate your workers. Assist them in achieving productivity by upgrading obsolete tech.
Cloud telephony is a feature-rich, business-friendly suite. Apart from real-time analytics, it offers call scheduling, smart IVR routing, post-call surveys, voicemails, missed call services, automated bulk Messages, and more. These features automate manual tasks, thus simplifying workflows.
Keep your team on the same page
Remote teams need to be on the same page in order to operate smoothly. Customer relationship management (CRM) systems and third-party app integrations make this possible. These integrations empower your sales and support teams in more ways than one. Your staff is able to save on the time and effort require to constantly switch screens, work efficiently, collaborate better, and ensure better customer experiences.
Ensure quality conversations
A reliable communications system ensures quality internal conversations not just once but each time a colleague reaches out to you. Make your employees feel valued. Show them how much you appreciate everyone’s work. Share with them the needs of each assignment, and celebrate all their wins. Encourage them to suggest new ideas or strategies. Here, you can use the cloud to quickly set up conferences and web meetings, and connect with your remote teams in seconds. With the cloud, keep the entire team connected, as they would have been in the office.
Help your agents tackle high call volumes
Dealing with high call volumes is strenuous when an agent’s sense of routine is upturned. While customer calls continue to increase, businesses’ ability to receive these calls may reduce in a remote setup.
In such cases, an IVR system is the way to go.
Choose from pre-recorded templates or create your own recordings. Better yet—pick tones and expressions that best suit your business identity. Let your audience know your company’s status and route them to the self-service option for simpler queries. Or redirect them to an agent for more complex queries.
