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Bulk SMS API is a software interface that enables your business to integrate SMS into an existing software platform, website, third-party application, mobile app, or CRM. By simply entering a few parameters, you can send any number of customised SMSes to a large number of users/customers. You can also schedule campaigns at any time of the day, allowing your business to operate outside business hours — as and when your customers need you. 

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A virtual phone number is a cloud-based number that businesses use for routing incoming customer calls to suitable agents based on customer inquiry. A virtual phone number is a telephone number that is not connected to any physical network and is capable of handling unlimited concurrent calls. The calls that land on a virtual phone number can be tracked and monitored for performance.

Setting up a virtual phone system is no big deal, you just need a stable internet connection and you can start right away. Through a virtual phone system, you can receive incoming calls and make outgoing calls on a desktop app, mobile phone, or desk phone.

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Call centers and contact centers both exist for the same purpose – to resolve customer queries and provide customers with a reliable way of reaching a company. But the channels that they use to achieve this are different. However, modern call centers now have features that are bridging the gap between call centers and contact centers. In this blog, we’ll talk about capabilities that modern call centers have that ensure that your employees and customers have the same experience as that of a contact center.

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A chatbot is a piece of automated messaging software that uses artificial intelligence to converse with people. Chatbots are programs that respond to incoming messages automatically. Chatbots can be designed to respond consistently, respond differently to messages containing specific keywords, and even apply machine learning to modify their replies to the scenario. Conversational chatbots are critical to providing better digital experiences for your consumers, from lead generation to support.