Health Care Industry
Providing Best Communication Solutions for Healthcare Management
Bring intelligence to your phone lines
Automated interactive voice response (IVR) is commonly used as a way of reminding patients about medical appointments. It is also a useful tool for ensuring patients go to those appointments fully prepared. And by easing the pressure on administrative staff and nurses, more attention can be paid to providing high quality care, rather than giving over costly resources to scheduling.
With an IVR, your receptionists no longer have to stop their other responsibilities every time a call comes in to the office. The caller will be greeted by a professionally scripted voice to assist them, asking questions to learn their reason for calling and direct them to the right extension. Some IVRs are so well designed that callers think they’re talking to a real person!
How is Muzztech Solving HealthCare Industry Problems?
Improve the patient experience
With IVR in healthcare, patients can verbalize their needs rather than listen to strings of menu prompts or hold music. Patients can complete self‑service tasks 24x7x365 over voice or receive links via SMS for quick access to online information. Meanwhile, live agents are available for escalated assistance.
Appointment Reminders with Bulk SMS
Our bulk SMS feature allows you to send appointment and prescription reminders to your patients.Record a personalised message and broadcast it your patients as announcements. Our software calls at the customer’s number and plays the recorded message.
Reduce costs
Sophisticated IVR technology systems for healthcare help route patients to requested destinations, deflecting calls from live agents. Call center staff no longer answer calls, transfer calls, or assist with common tasks that can be completed with self-service.
Maintain Patient’s History by Integrating to CRM
Integrate our IVR with CRM and collect your patients’ data by keeping a record of their appointments, prescriptions, follow-up visits, number of rescheduled appointments, and call recordings.
