According to a study, 80% of the customers prefer speaking to a company agent on the phone before making any purchase decisions. 88% of the customers visiting your website are more likely to call you if there is a click to call widget available. Having a website/application with loads of essential data and information wouldn’t always work. There are customers who are on a lookout to speak to a real live person for anything and everything. Furthermore, they want to know more intricate details about your product or want simple advice but surely yes they want it. Many company websites don’t even have a “Contact Us” page as by all means, phone calls are the most expensive and time-consuming channel to support. This often leads to customer frustration and second choices.

Today’s technologies are miserable. They are intended to do extraordinary things for humans and businesses which cannot be imagined through perception. Click to call is new-age communication technology that revamps modern businesses communication perfectly. This technology is unique and one-of-a-kind in its legacy. 

Learn about click-to-call technology with its applications in this article. 

A conversion rate is the percentage of the sales that shows the desired action of the users. In simple terms, it is refer to any desired action of the users that they made with your website. Some most common observations of conversion rates are call, leave a query, missed call, or something else that pulls the business representative to talk or connect with the customers. 

Cloud solutions ensure that your employees remain productive and engaged while riding this emotional roller coaster. They also help streamline and enhance communication with your remote team.

Why cloud telephony?

Cloud telephony, a technology that facilitated the shift to remote work, offers businesses efficiency and functionality. You can benefit from reduced overheads and increased productivity while employees enjoy a comfortable, collaborative environment, flexibility, and comparative freedom. You can manage your business communications without any limitations or security concerns, regardless of location and time zone. 

A virtual phone number is a telephone number that isn’t bound to a fixed location. Virtual numbers can be used to make or receive calls on any phone, such as VoIP desk phones, cell phones, or softphones. It’s perfect for employees in the office, or those who work at home. You can select which devices receive calls from the virtual number, and change them when needed. This flexibility is why they’re sometimes called “secondary” numbers. 

Whether your marketing campaigns are going to be successful or not depends mainly on the persuasiveness of your communication tactics which you use while reaching out to your potential customers. Why would a customer be interested in your services if your business fails to provide a high-quality customer experience? For providing 24*7 customer support, whether it is online or offline, the agents should make sure that they are able to solve customer queries in a systematic way. 

Internet voice response (IVR) is a solution that enables call centers or service-based businesses to improve their efficiency and deliver a better customer experience.