Bulk SMS API is a software interface that enables your business to integrate SMS into an existing software platform, website, third-party application, mobile app, or CRM. By simply entering a few parameters, you can send any number of customised SMSes to a large number of users/customers. You can also schedule campaigns at any time of the day, allowing your business to operate outside business hours — as and when your customers need you. 

Cloud contact centers make contact center software functionality usable via the web which makes it accessible from any part of the world without the need of the hardware setup required in conventional call centers. In this article we will discuss the Cloud Based Call Center's benefits, how does it work and its types.

With the thriving growth of startups in the country, businesses have already started using new technologies to keep up their pace with the competition in the market.  Nowadays, when the employees are working from home and customer demands are constantly rising, one can say that cloud telephony is going to stay in the coming years.

Cloud telephony is a technology that takes your telephone system on cloud. Thus, no need to setup physical system that eats up your office space. Not only this, cloud telephony comes with lots of long term benefits for startups, which are discussed below

Cloud telephony is a type of unified communications as a service (UCaaS), essentially enabling organisations to run a business phone system through their internet connection. Also commonly known as cloud calling, cloud telephony offers business voice services, run and managed by a third-party operator or host. A cloud phone system, often in the form of a VoIP- based hosted PBX system (voice over internet protocol), carries voice calls as well as messaging, video calls and file sharing all under one unified platform via your business internet connectivity. 

Voice broadcasting is the process of recording a short message and relaying it to your customer base. This could be done to advertise a new offer, plan or service, along with talking a little about the company. The uniformity and precision of a voice message can also boost your marketing pitch. It is good to go over the long list of regulations that you must comply with before you record your voice broadcast. As a service, voice broadcasting maintains a database of recorded voice messages and phone numbers. After a department’s contact list and pre-recorded messages are uploaded, the system can then make multiple calls to prospective clients all at the same time.

A missed call solution brings businesses closer to their prospects. It aids to call back their customers who gave missed calls on their business numbers. Also, it helps businesses to know their customers before they provide them with solutions. It happens via auto-dialer, or through an automated IVR message, a voice bot, or a live agent.

Eventually, missed call campaigns benefit both the parties – the caller and the receiver. Especially for enterprises, it can bring significant value. Some of the key benefits of missed call marketing are as follows. Missed call promotion is a great way to build, grow, and engage your customer base frequently. Besides, it’s more helpful in – 

Cloud solutions ensure that your employees remain productive and engaged while riding this emotional roller coaster. They also help streamline and enhance communication with your remote team.

Why cloud telephony?

Cloud telephony, a technology that facilitated the shift to remote work, offers businesses efficiency and functionality. You can benefit from reduced overheads and increased productivity while employees enjoy a comfortable, collaborative environment, flexibility, and comparative freedom. You can manage your business communications without any limitations or security concerns, regardless of location and time zone. 

The sales profession is in a deep state of flux. It’s transitioning to a digital-first approach from an offline, seller-driven approach, with the focus moving firmly to the buyer. The COVID-19 pandemic has certainly played its part in this shift, accelerating the digitisation of all things and effectively, revolutionising the nature of communications. To thrive after disruption of that scale, companies must alter their sales strategies and make them future-forward. 

A virtual phone number is a telephone number that isn’t bound to a fixed location. Virtual numbers can be used to make or receive calls on any phone, such as VoIP desk phones, cell phones, or softphones. It’s perfect for employees in the office, or those who work at home. You can select which devices receive calls from the virtual number, and change them when needed. This flexibility is why they’re sometimes called “secondary” numbers. 

Whether your marketing campaigns are going to be successful or not depends mainly on the persuasiveness of your communication tactics which you use while reaching out to your potential customers. Why would a customer be interested in your services if your business fails to provide a high-quality customer experience? For providing 24*7 customer support, whether it is online or offline, the agents should make sure that they are able to solve customer queries in a systematic way. 

Internet voice response (IVR) is a solution that enables call centers or service-based businesses to improve their efficiency and deliver a better customer experience.