A chatbot is known to be an AI-based program simulating human conversations. They act as digital assistants that are well versed with human capabilities, understands the user intent, promptly answer their questions and give solution to their issues. With the invention of chatbots, the interaction between customers and brands has completely changed. Having conversations with customers and providing them instant responses has made chatbots beneficial for businesses.

A chatbot is a piece of automated messaging software that uses artificial intelligence to converse with people. Chatbots are programs that respond to incoming messages automatically. Chatbots can be designed to respond consistently, respond differently to messages containing specific keywords, and even apply machine learning to modify their replies to the scenario. Conversational chatbots are critical to providing better digital experiences for your consumers, from lead generation to support.