AI Agent
AI that not only talks but takes actions — booking, checking orders, raising tickets — toward a goal.
An AI Agent is AI that does not just answer; it acts. Given a goal, it can use tools — check your order system, book an appointment in your calendar, raise a support ticket, transfer to a human — to actually complete tasks. A human-voice AI agent answering your business line is a practical example: it understands the caller and gets things done, not just chats.