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Virtual IVR Number & WhatsApp Business API

Seamless Customer Communication Across Calls and WhatsApp

Muzztech empowers businesses with a Virtual IVR Number integrated with WhatsApp Business API, allowing you to manage customer interactions effortlessly across voice and messaging channels. Enhance efficiency, automate workflows, and deliver a consistent experience to every customer - anywhere, anytime.

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What is a Virtual IVR Number with WhatsApp Integration?

A Virtual IVR Number is a cloud-based phone number connected to our IVR system. With WhatsApp integration, your business can:

  • Automate Call Routing & Messaging: Direct calls and WhatsApp messages to the right team or department.
  • Engage Customers on WhatsApp: Send automated notifications, OTPs, updates, or marketing messages.
  • Maintain Professional Branding: Use a dedicated number for calls and WhatsApp communications with a consistent identity.

What Are Different Types Of IVR System?

Discover the best Interactive Voice Response (IVR) system in India, designed to streamline customer interactions and improve efficiency for businesses of all sizes with our tailored IVR solutions.
IVR for Self-Service

IVR for Self-Service

An Interactive Voice Response (IVR) system automates telephone services, allowing users to respond to automated prompts via voice commands. This IVR technology enhances customer interactions by facilitating self-service options, enabling callers to access information quickly without needing to speak to a live agent.
Hosted IVR

Hosted IVR

Hosted IVR services enable businesses to provide 24/7 customer service, even after business hours. This improves loyalty and satisfaction rates for customers, as well as streamlines processes for call center agents. These services are also cost-effective compared to other solutions like outsourcing.
Agent-Assisted IVR

Agent-Assisted IVR

Agent-assisted IVR software enables contact centres to seamlessly integrate voice recognition technology into their existing IVR systems. The agent-assisted IVR service helps to cut costs and stream operations by assisting customers with basic questions, reduce call volume, and ease wait times.

Are You In Search Of Smart Voice Solutions?

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Tailored IVR Services For Enhanced Customer Engagement

Our IVR as a Service offers businesses a comprehensive solution to automate customer interactions and improve service delivery. With our advanced IVR call center solutions, you can easily manage inbound calls, ensuring that every customer query is addressed promptly and effectively.

Our automated voice call system is designed to facilitate seamless communication, allowing customers to navigate through options effortlessly. This not only reduces wait times but also enhances customer satisfaction by providing quick access to information and services.

We pride ourselves on delivering versatile IVR solutions that cater to various business needs. From simple inquiries to complex transactions, our IVR technology adapts to your requirements, ensuring that you can engage your customers more efficiently.

Partnering with us means gaining access to the best IVR service providers in the industry, committed to optimizing your customer interactions and driving growth.

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Real-time Engagement

Real-time Engagement

Welcome your callers with a customised and professional voice message.
Automate Support

Automate Support

Enabling the callers to get a self-serve tool and create a better user experience.
24*7 Customer Support

24*7 Customer Support

Set up a pre-recorded message for a caller who calls post business hours, also allow them to to leave a query or schedule an appointment.
Enhanced User Experience

Enhanced User Experience

Use advanced voice recognition system that recognizes caller intent and responds with relevant options.
Call Recording

Call Recording

Customer conversations are automatically recorded and stored on cloud for future purpose.
Call Reports

Call Reports

Check the number of your missed, attended, and outgoing calls agent and department wise.
Timely Follow-up

Timely Follow-up

Ensure effective follow-up on your missed customer calls with timely notifications of the same.

Why Choose Muzztech!

Enhanced Customer Support

Receive better 24/7 live support from our service experts over email, chat, live-desk and call.

99.99% Uptime Guarantee

Muzztech offers 99.99% SLA-backed uptime with best combination of Grade "A" In-house & Cloud Infrastructure

Safe and Secure

Your data is safe with us. We're not one of those companies that gives your personal information away.

With Lowest Prices

In any of our services, we give you better convenience as well as better price, so that you do not hesitate to buy the service.

High Quality Products

We aim to offering a product portfolio that purely concentrates on highly advanced mobile messaging & Voice solutions, that are second to none.

API Integrations

Innovate your business solutions with CRM and other third-party application integration.