IVR
An automated phone menu that greets callers and routes them to the right place.
IVR (Interactive Voice Response) is the automated system that answers a business call, greets the caller, offers options ("press 1 for sales"), and routes them to the right team or self-service. Cloud IVR adds call recording, queues, working-hours logic and dashboards — and modern IVR can hand a caller to an AI voice bot that understands free speech instead of menus.