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AI

Artificial Intelligence

Software that performs tasks normally needing human intelligence — understanding language, recognising speech, making decisions.

Artificial Intelligence (AI) is computer software built to do things that usually require human thinking: understanding what someone says or writes, recognising images or speech, spotting patterns, and making decisions. Modern business AI — like a voice bot that answers calls or a chatbot that replies on WhatsApp — is trained on large amounts of data so it can respond usefully to situations it was not explicitly programmed for.

Related AI terms

Intent

What a user actually wants in a message or call — the goal behind their words.

Large Language Model

A generative-AI model trained on huge text datasets to understand and produce human language.

Computer Vision

AI that interprets images and video — reading documents, recognising objects, verifying IDs.

Speech Recognition (STT)

AI that converts spoken audio into text; the first step in any voice bot.

Prompt Engineering

Writing clear instructions that reliably get an AI model to produce the output you want.

AI Guardrails

Rules and checks that keep an AI safe, on-brand and factual — what it must not say or do.
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