Chatbot

Software that holds text conversations with people; modern ones use AI to understand free language.

A Chatbot is software that converses by text — on a website, WhatsApp or app. Older chatbots followed fixed menus; modern AI chatbots use NLP to understand free language and answer naturally, grounded in your data. The step beyond a chatbot is an AI agent, which also acts.

Related AI terms

Speech Analytics

AI that transcribes and analyses 100% of calls for quality, compliance and insight.

Fine-Tuning

Further-training a general AI model on your own examples so it fits your specific use case.

Neural Network

A network of simple connected units that learns patterns; the core of deep learning.

Conversational AI

AI that holds natural back-and-forth conversations by voice or chat.

Computer Vision

AI that interprets images and video — reading documents, recognising objects, verifying IDs.

Prompt Engineering

Writing clear instructions that reliably get an AI model to produce the output you want.

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