Chatbot

Software that holds text conversations with people; modern ones use AI to understand free language.

A Chatbot is software that converses by text — on a website, WhatsApp or app. Older chatbots followed fixed menus; modern AI chatbots use NLP to understand free language and answer naturally, grounded in your data. The step beyond a chatbot is an AI agent, which also acts.

Related AI terms

AI Hallucination

When an AI model states something false or invented as if it were fact.

Text-to-Speech (TTS)

AI that turns text into natural spoken audio; gives a voice bot its human-like voice.

Prompt Engineering

Writing clear instructions that reliably get an AI model to produce the output you want.

Sentiment Analysis

AI that detects the emotional tone of a message or call — positive, negative, urgent.

Deep Learning

Machine learning using many-layered neural networks; powers modern speech, vision and language AI.

Conversational AI

AI that holds natural back-and-forth conversations by voice or chat.

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