Conversational AI

AI that holds natural back-and-forth conversations by voice or chat.

Conversational AI is AI designed to hold natural, back-and-forth conversations — by voice (a phone bot) or text (a chatbot) — understanding intent, remembering context within the chat, and responding helpfully. It combines NLP, dialogue management and often tool-calling so it can both talk and act.

Related AI terms

AI Agent

AI that not only talks but takes actions — booking, checking orders, raising tickets — toward a goal.

Natural Language Processing

AI that understands and generates human language — the foundation of chatbots and voice bots.

Text-to-Speech (TTS)

AI that turns text into natural spoken audio; gives a voice bot its human-like voice.

Speech Recognition (STT)

AI that converts spoken audio into text; the first step in any voice bot.

Intent

What a user actually wants in a message or call — the goal behind their words.

Sentiment Analysis

AI that detects the emotional tone of a message or call — positive, negative, urgent.

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